ITIL-4-Specialist-Monitor-Support-Fulfil Exam Dumps - Top Secret for Instant Exam Preparation
ITIL-4-Specialist-Monitor-Support-Fulfil Exam Dumps - Top Secret for Instant Exam Preparation
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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:
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New ITIL-4-Specialist-Monitor-Support-Fulfil Exam Dumps & ITIL-4-Specialist-Monitor-Support-Fulfil Reliable Test Camp
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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q162-Q167):
NEW QUESTION # 162
Which process has an output of 'stakeholder notifications'?
- A. Monitoring planning
- B. Event handling
- C. Monitoring and event management review
- D. Ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible
Answer: B
Explanation:
In ITIL 4, event handling involves managing events that may require notifications to stakeholders. When an event is detected, it could signify a change in the state of a service or component, necessitating communication with relevant stakeholders to ensure appropriate actions are taken. Stakeholder notifications are a key part of this process, ensuring that those affected or involved are informed promptly.
NEW QUESTION # 163
What management practice is involved in providing users with descriptions of the service requests available to them?
- A. Problem management
- B. Incident management
- C. Change enablement
- D. Service catalogue management
Answer: D
Explanation:
The service catalogue management practice involves maintaining a structured list or catalogue of services available to users. This includes providing clear descriptions of the services, service requests, and the options available to users.
Service catalogue management ensures that all service offerings and requests are clearly documented, communicated, and accessible to users. This helps users understand what services they can request and how to access them.
Option D ("Service catalogue management") is the correct answer, as it directly involves providing users with descriptions of available service requests.
Incorrect Options:
Option A (Problem management): Deals with identifying and managing the underlying causes of incidents.
Option B (Incident management): Focuses on restoring normal service operation as quickly as possible.
Option C (Change enablement): Manages changes to services, not the description of service requests.
NEW QUESTION # 164
What practice should be used together with the 'service request management' practice to ensure that third parties will adjust their level of service to the needs of the organization?
- A. Supplier management
- B. Service desk
- C. Service catalogue management
- D. Service level management
Answer: A
Explanation:
The supplier management practice ensures that suppliers and their performance are managed appropriately to support the seamless provision of quality services. When used together with service request management, supplier management helps ensure that third parties adjust their level of service to the organization's needs by setting clear expectations and monitoring supplier performance through contracts and agreements (SLAs).
Supplier Management: This practice focuses on maintaining and improving supplier relationships, including negotiating and enforcing SLAs, ensuring that third-party services align with organizational requirements.
Option B ("Supplier management") is the correct answer because it ensures that third-party service levels are aligned with the needs of the organization through proper management and oversight.
Incorrect Options:
Option A (Service level management): This focuses on managing internal service levels rather than external suppliers.
Option C (Service desk): The service desk handles user requests but does not manage third-party suppliers.
Option D (Service catalogue management): This defines available services but does not manage third-party performance.
NEW QUESTION # 165
Which of the following automation tolls will help to integrate service desk with other practice in the service provider's value streams?
- A. Survey tools
- B. Reporting tools
- C. Workflow management tools
- D. Work prioritization tools
Answer: C
Explanation:
Workflow management tools help integrate the service desk with other practices in the service provider's value streams by automating and managing the flow of tasks and information across different ITIL practices. These tools ensure that incidents, service requests, and changes flow seamlessly between the service desk and other functions such as incident management, problem management, and change enablement.
Workflow management tools ensure that tasks are assigned, monitored, and completed efficiently, promoting integration between service desk operations and other processes within the organization's service value system.
Survey tools and reporting tools are used for gathering feedback and generating insights, but they don't actively manage or integrate workflows between practices.
Work prioritization tools assist in task prioritization but don't facilitate integration between different practices in the value stream.
NEW QUESTION # 166
When is incident prioritization MOST relevant?
- A. When it is impossible to assign resources to all tasks in the backlog
- B. When there are sufficient resources to process every task within time constraints
- C. When incident resolution is tasked to a single team
- D. When there are no visualization tools available
Answer: A
Explanation:
Incident prioritization becomes particularly relevant when there are not enough resources to address all tasks in the backlog. In such situations, incidents with the highest priority-those that have the most significant impact and urgency-should be addressed first. This helps ensure that the most critical issues affecting service availability are resolved in a timely manner.
NEW QUESTION # 167
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